FREQUENTLY ASKED QUESTION

Frequently Asked Question

In April of 2008, LOCKSY prepared our original statement about the safety of our products relative to concems about the hemical Blsphenoi-A (BPA) found in plastic containers.Since then,we continue to monitor any and all updates about BPA, and stand by the US Food and Drug Administration (FDA),which released this statement on July 10, 2009:?at this time,FDA is not recommending that anyone discontinue using products that contain BPA while we continue our risk assessment proC888" (US Department of Health,2009).

HOW DO I CREATE A VACUUM SEAL?

For 'AIR' series :

  • Be sure the edges of the lid and container are clean and dry.
  • Place the lid on top of the container,matching handles over tabs.
  • Adhere pump closely to push button.
  • Take out air by doing handle up and down when handle becomes tight,it is proper vacuum status.
  • Each successive time you press, more air is forced out of the container, causing the vacuum indicator button to become inverted.

For 'VAC' series :

  • Be sure the edges of lid and container are clean and dry.
  • Snap the locking handles into place.
  • Press lever down into closed position.
  • Push firmly on the center of the lid several times to remove the air from inside the container.

HOW DO I RELEASE A VACUUM SEAL?

For 'AIR' series : To release a vacuum seal, press the 'push' button. The cover will then open easily.

For 'VAC' series : To release a vacuum seal, lift the colored lever on the lid.

WHEN I PRESS ON LEVER, NOTHING HAPPENS. WHY?

A vacuum is aeated by pressing on the center of the lid, not on the colored lever. The lever comes into play when you release the vacuum seal.

MY LEVER SEEMS LOOSE. IS IT BROKEN?

The lever must be in a down position to create the seal. Some lids have a tighter lever fit than others ; do not worry if yours seems loose.

HOW DOES THE VACUUM SEAL
KEEP MY FOOD FRESHER LONGER?

Air is the enemy of freshness. To put it simply, reducing oxygen levels in the container reduces the amount of bacteria, which causes food to spoil. The patented valve has a one-way system that lets air out, but not back in. The silicone around the outside of the lid ensures an airtight seal. Less air means fewer bacteria, and fewer bacteria means fresher food-longer.

CAN I USE MY CONTAINER IN THE REFRIGERATOR,
FREEZER, MICROWAVE & DISHWASHER?

Yes, Locksy 'AIR' and 'VAC' series can be used in your refrigerator, freezer, and dishwasher. If you choose to microwave in your containers, we recommend that it should NOT be vacuum sealed.
For 'AIR' series, Always remove lid before reheating in the microwave and heat up the container within 3 minutes.
For 'VAC' series, make sure lever is in open position while microwaving foods.
When cleaning your Locksy containers in a dishwasher, we recommend that you put the lid in the top rack.

I AM PRESSING ON THE LID AND TRYING TO CREATE A SEAL, AND MY CONTAINER WON'T SEAL. WHAT COULD BE THE PROBLEM?

  • If you know that you are using the container properly (i.e. you have successfully created a vacuum), there could be a couple of things occurring.
  • Make sure that all of the parts are in place: the vacuum indicator, date dial and gasket valve are all in the proper position.
  • Make sure that there are no rips or tears in the vacuum indicator, gasket pipe or silicone seal.
  • Make sure that no food is "spilling over" the container and in between the base of the container and the outer silicone seal on the lid.
  • Check the silicone seal to see if there are any twists, cracks or folds in the silicone.

HOW DOES THE DATE DIAL WORK?

This practical feature allows you to indicate the date you stored your food. Simply turn the dial clockwise to the date you first stored your food. No more wondering how long the freshness has lasted!

IS THIS THE SAME VACUUM I CAN GET WITH A VACUUM MACHINE?

First, there is not a product on the market that creates a 100% vacuum seal. Locksy 'VAC' and 'AIR' series are a highly-effective vacuum seal with no extra gadgets, no parts to refill or no electricity required. The easy, simple and affordable convenience of the Locksy's worldwide patented Vacuum system is especially beneficial for storing produce, leftovers and portion controlled meals.